Hi Ramiro Lara,

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Thank you for the post. I am sorry to hear that the HP LaserJet P2015 printer is not recognized in Windows 7 64-bit computer.

I can imagine the inconvenience you have experienced. I will certainly help you with this.

1.What is the complete error message?

2.Were there any recent changes made on the computer prior to the issue?

Let’s follow these methods and check if it helps.

Method 1: Run hardware and devices troubleshooter and check.

Run Microsoft Fixit and check.
Hardware devices are not working or are not detected in Windows

http://support.microsoft.com/gp/hardware_device_problems

Method 2: Run the Microsoft fixit and check.

Diagnose and fix printer and printing problems automatically

Method 3: Update the printer drivers and check.

Find and install printer drivers in Windows 7

For more information, visit the following link and check.

Printer problems in Windows

Hope it helps. If you have any other questions, please do not hesitate to let us know. We will be glad to help you further.

Thank you.

Hi LOliver,

Method 1: Run the hardware and devices troubleshooter and check if that makes any difference.

Open the Hardware and Devices troubleshooter

Hp Laserjet P2015 Download Software

Method 2: Disconnect all the USB (Universal Serial Bus) devices connected to the computer (except your mouse and the keyboard). Connect the printer and the check to see if the issue persists.

Hp Laserjet P2015 Driver For Windows 10

Method 3: Connect the printer to a different USB port and then check.

Method 4:Reinstall USB (Universal Serial Bus) controllers.

First, please disconnect all USB devices and then perform the following steps:

a)Click 'Start', type in Device Manager the Search bar and press 'Enter'. Click Continue if necessary.

b)In Device Manager, double click to expand 'Universal Serial Bus controllers', right click on the 'Host Controller', click 'Uninstall' and click 'OK'.

c)Repeat the step 2 to uninstall all items under 'Universal Serial Bus controllers'.

Then, restart your computer and windows will reinstall all USB controllers automatically.

HP Printer drivers- Ensure that you download the correct driver package for your device model.

Thanks and Regards

Ajay K

Microsoft Answers Support Engineer
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